Listen for the need
Understand what the person is asking for and record the relevant details accurately. Distinguish an administrative question from one that needs a clinical colleague’s judgement.
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Intelligent Care · Patient experience
Patient Care Coordinator
Be the clear, caring connection between a first enquiry and the right next step. Listen well, organise accurately and help people understand how their care will come together.
LocationDubai, UAE
Work arrangementFull-time
Your teamPatient experience
Meet Intelligent Care
Technology-enabled care. Brought to people.
Intelligent Care brings clinical expertise and practical support to people in their homes and to organisations in the places they work. Doctors, nurses, therapists, caregivers and patient-care colleagues connect the person’s needs with an appropriate plan and the resources to deliver it.
The wider Intelligent Care Group brings together care delivery, diagnostic science and health technology. For this role, that means understanding your own contribution and the people around it: the colleague preparing a visit, the clinician interpreting a result and the team keeping the next step clear.
Explore Intelligent Care GroupWhy this work matters
Your work.
Someone’s next step.
A first enquiry may arrive with uncertainty, practical questions or a family member organising care for someone else. Your role is to listen, capture the requirement accurately and help the person understand the appropriate next step.
You connect conversations with appointments and team arrangements. Good coordination means checking details, routing clinical questions to clinicians and communicating changes clearly, so the person does not have to rebuild the same conversation at every stage.
A closer look at the work
The first conversation matters.
Bring arrangements together
Coordinate appointments and practical information with patients and operational teams. Check contact and visit details, and explain the arrangements in clear, straightforward language.
Keep the conversation connected
Maintain useful records of calls, messages and updates. When plans change, share the right information with the right people and make the next action easy to understand.
Your contribution
What you’ll do.
- Understand incoming enquiries and route clinical questions appropriately.
- Coordinate appointments with patients and operational teams.
- Keep contact details, requests and updates accurate.
- Explain arrangements and communicate changes clearly.
- Support continuity across calls, messages and follow-up.
Your experience
What you’ll bring.
Background & experience
- Experience in customer service, coordination or healthcare support.
- Clear spoken and written communication.
Skills & approach
- Comfort working with scheduling and digital records.
- Careful handling of personal information and sensitive conversations.
The rhythm of the role
Careful preparation.
Thoughtful follow-through.
- 01
Prepare
Listen to the need behind the enquiry.
- 02
Contribute
Bring people, information and appointments together.
- 03
Connect
Make sure the patient knows what happens next.
The people around your work
Different expertise.
Better connected.
Dubai. The role connects with colleagues and people who bring a different perspective to the same journey. Clear responsibilities, thoughtful questions and useful handovers help that work fit together.
01Patients and family members
02Clinical and diagnostic teams
03Scheduling and operations
Make your experience visible
Bring examples.
Show your contribution.
Your CV tells us where you have worked. Practical examples help explain how you work. Think about the situations below as you prepare your application and the questions you would like to ask about the role.
- 01A sensitive enquiry you handled calmly.
- 02How you corrected a scheduling or information problem.
- 03How you used a digital record to keep a team informed.
Share your relevant experience and availability. You can add a cover letter or a short note, then review the details before completing your application.
Your questions
The practical
details.
Where does this role contribute?
Dubai. The role focuses on patient experience, working with patients and family members, clinical and diagnostic teams, scheduling and operations.
What experience should I highlight?
Experience in customer service, coordination or healthcare support. Use practical examples to show how your experience connects to the responsibilities above.
What should I prepare before applying?
An up-to-date CV, your contact details, relevant experience and availability. Your LinkedIn profile and a cover letter are optional. The application accepts PDF and Word documents up to 10 MB.
Can I review or change my application details?
Yes. Review your profile, experience and selected documents before completing the application. Use Edit to return to an earlier step. You can also save this role in your browser and return to it later.
Your experience can make a difference
Patient Care Coordinator.
Your next chapter?
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There is more than one way forward
Your strengths.
Another possibility.
The right contribution may sit in another team, or begin with a conversation about the experience you bring. Explore a different direction or introduce yourself without selecting a specific role.
01
Your directionThe team and work that interest you.
02
Your experienceThe skills and examples you bring.
03
Your CVPDF or Word, up to 10 MB.
Where could you contribute?
Choose a direction, or tell us in your application.
starts with you.