Build the case record
Identify the policy information and supporting documentation needed for the request. Coordinate with colleagues to resolve missing details and maintain a clear, confidential record.
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Intelligent Care · Operations & partnerships
Insurance Coordinator
Make the administrative path easier for patients and clinicians. Bring order to documentation, approvals and follow-up while keeping each case visible to the right people.
LocationDubai, UAE
Work arrangementFull-time
Your teamOperations & partnerships
Meet Intelligent Care
Technology-enabled care. Brought to people.
Intelligent Care brings clinical expertise and practical support to people in their homes and to organisations in the places they work. Doctors, nurses, therapists, caregivers and patient-care colleagues connect the person’s needs with an appropriate plan and the resources to deliver it.
The wider Intelligent Care Group brings together care delivery, diagnostic science and health technology. For this role, that means understanding your own contribution and the people around it: the colleague preparing a visit, the clinician interpreting a result and the team keeping the next step clear.
Explore Intelligent Care GroupWhy this work matters
Your work.
Someone’s next step.
Insurance coordination connects a person’s care needs with the documentation and communication required by their insurer or administrator. The work calls for organised case records, careful follow-up and an accurate understanding of what has and has not been confirmed.
You work with clinical and patient-care colleagues to gather the relevant information, track requests and keep each next step visible. Clear communication matters: eligibility checks and approval processes must not become promises of cover before the payer has responded.
A closer look at the work
Clarity through the paperwork.
Track the response
Follow eligibility queries and pre-approval requests through the appropriate payer or administrator workflow. Record communication, outstanding questions and status changes accurately.
Keep people informed
Share confirmed updates with the team and support accurate claims preparation and follow-up. Explain the next administrative step without implying that unconfirmed care is covered.
Your contribution
What you’ll do.
- Coordinate insurance information and supporting documentation.
- Track eligibility queries and pre-approval requests.
- Liaise with clinical and patient-care colleagues.
- Maintain clear records of payer communication and case status.
- Support accurate claims preparation and follow-up.
Your experience
What you’ll bring.
Background & experience
- Relevant healthcare insurance or revenue-cycle experience.
- Familiarity with UAE payer and administrator workflows.
Skills & approach
- Strong attention to documentation and data accuracy.
- Clear communication and careful handling of confidential information.
The rhythm of the role
Careful preparation.
Thoughtful follow-through.
- 01
Prepare
Check what the case needs.
- 02
Contribute
Coordinate documentation and the next approval step.
- 03
Connect
Keep patients and colleagues updated.
The people around your work
Different expertise.
Better connected.
Dubai. The role connects with colleagues and people who bring a different perspective to the same journey. Clear responsibilities, thoughtful questions and useful handovers help that work fit together.
01Clinical teams
02Patient-care coordinators
03Insurers and administrators
Make your experience visible
Bring examples.
Show your contribution.
Your CV tells us where you have worked. Practical examples help explain how you work. Think about the situations below as you prepare your application and the questions you would like to ask about the role.
- 01An insurance case where clear documentation made a difference.
- 02How you tracked an approval query or missing information.
- 03How you explained an unresolved case status accurately.
Share your relevant experience and availability. You can add a cover letter or a short note, then review the details before completing your application.
Your questions
The practical
details.
Where does this role contribute?
Dubai. The role focuses on insurance & revenue cycle, working with clinical teams, patient-care coordinators, insurers and administrators.
What experience should I highlight?
Relevant healthcare insurance or revenue-cycle experience. Use practical examples to show how your experience connects to the responsibilities above.
What should I prepare before applying?
An up-to-date CV, your contact details, relevant experience and availability. Your LinkedIn profile and a cover letter are optional. The application accepts PDF and Word documents up to 10 MB.
Can I review or change my application details?
Yes. Review your profile, experience and selected documents before completing the application. Use Edit to return to an earlier step. You can also save this role in your browser and return to it later.
Your experience can make a difference
Insurance Coordinator.
Your next chapter?
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There is more than one way forward
Your strengths.
Another possibility.
The right contribution may sit in another team, or begin with a conversation about the experience you bring. Explore a different direction or introduce yourself without selecting a specific role.
01
Your directionThe team and work that interest you.
02
Your experienceThe skills and examples you bring.
03
Your CVPDF or Word, up to 10 MB.
Where could you contribute?
Choose a direction, or tell us in your application.
starts with you.